Privacy Policy

1. Introduction

soda69 ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data of users who access our online gambling platform at https://soda69.cam.

This policy applies to all users of soda69 services, including those who register accounts, place bets on sports events, play casino games, or otherwise interact with our platform. By using soda69, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with any aspect of this Privacy Policy, you must immediately cease using our services and, if applicable, close your account. For questions or concerns about our privacy practices, please contact us using the information provided at the end of this document.

2. Information We Collect

To provide our services effectively and comply with legal obligations, soda69 collects various types of personal information from users:

2.1 Information You Provide Directly

• Registration Information: When you create an account, we collect your full legal name, date of birth, email address, phone number, residential address, and chosen username and password.
• Identity Verification (KYC) Documents: To comply with anti-money laundering regulations and verify your identity, we collect copies of government-issued identification (Indonesian KTP or passport), proof of address (utility bills or bank statements), and payment method verification documents.
• Financial Information: We collect details of your bank accounts (bank name, account number, account holder name) or e-wallet information (OVO, DANA, GoPay, etc.) for processing deposits and withdrawals.
• Communication Records: When you contact customer support via live chat, email, or WhatsApp, we retain records of your communications for quality assurance and dispute resolution purposes.
• Responsible Gaming Preferences: If you set deposit limits, self-exclusion periods, or other responsible gaming controls, we store these preferences to enforce them.

2.2 Information Collected Automatically

• Device and Technical Information: We automatically collect your IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage Data: We track your interactions with the soda69 platform including pages visited, games played, bets placed, deposit and withdrawal history, login times, and session duration.
• Location Data: We collect general location information based on your IP address to ensure you are accessing our services from an eligible jurisdiction (Indonesia).
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience, remember preferences, and analyze platform usage. See Section 6 for detailed information about cookies.

2.3 Information from Third Parties

• Payment Processors: We receive transaction confirmation and payment verification data from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) when you make deposits or withdrawals.
• Game Providers: Third-party game suppliers like Evolution Gaming and Pragmatic Play provide us with game session data including bets placed, outcomes, and RTP statistics.
• Fraud Prevention Services: We may use third-party fraud detection services that provide risk assessment scores based on your device fingerprint and behavioral patterns.

3. How We Use Your Information

soda69 processes your personal data for the following purposes:

3.1 Service Provision

• Creating and maintaining your user account
• Processing deposits, withdrawals, and other financial transactions
• Allowing you to place bets on sports events and play casino games
• Delivering customer support and responding to your inquiries
• Sending transactional notifications about account activity, withdrawals, and security alerts

3.2 Legal Compliance and Security

• Verifying your age (21+ requirement) and identity to prevent fraud and underage gambling
• Complying with anti-money laundering (AML) and Know Your Customer (KYC) regulations
• Detecting and preventing fraudulent activity, bonus abuse, and terms violations
• Enforcing our Terms and Conditions and protecting our legal rights
• Responding to legal requests from authorities when required by law

3.3 Platform Improvement

• Analyzing user behavior to improve platform usability and performance
• Conducting internal research on user preferences to enhance game selection
• Testing new features and optimizing the user experience
• Monitoring system performance and identifying technical issues

3.4 Marketing and Communications

• Sending promotional offers, bonus announcements, and VIP program updates (only with your consent)
• Personalizing marketing content based on your gaming preferences and activity history
• Conducting surveys to gather feedback on our services

You may opt out of marketing communications at any time by contacting customer support or using the unsubscribe link in promotional emails. Opting out does not affect transactional or security-related communications.

4. Data Sharing and Disclosure

soda69 does not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

4.1 Service Providers

We share necessary personal information with trusted third-party service providers who assist us in operating the platform:

• Payment Processors: Banks and e-wallet providers process your financial transactions and require account holder information for verification.
• Game Suppliers: Casino game providers like Evolution Gaming receive limited data (username, bet amounts) to facilitate gameplay.
• Cloud Hosting Providers: We use secure cloud infrastructure to store data, with strict confidentiality and security agreements in place.
• Customer Support Tools: Live chat and ticketing systems may be hosted by third-party providers under data processing agreements.

All third-party service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

4.2 Legal Obligations

We may disclose your personal information when required by law or legal process, including:

• Responding to court orders, subpoenas, or government investigations
• Complying with anti-money laundering regulations and reporting suspicious transactions
• Cooperating with law enforcement in fraud investigations
• Protecting soda69's legal rights in disputes or litigation

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of soda69's assets, your personal information may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our platform of any such change in ownership or control of your personal data.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, for example when participating in third-party promotions or surveys.

5. Data Security Measures

soda69 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Safeguards

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Storage: Personal information is stored on encrypted databases hosted on secure servers with restricted physical and network access.
• Firewall Protection: Our systems are protected by enterprise-grade firewalls that monitor and filter incoming and outgoing traffic.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.
• DDoS Protection: Our infrastructure includes distributed denial-of-service attack mitigation to ensure platform availability.

5.2 Organizational Safeguards

• Access Controls: Personal data is accessible only to authorized employees and contractors who require it for their job functions.
• Employee Training: All staff members receive regular training on data protection principles and security best practices.
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements prohibiting unauthorized disclosure of user information.
• Incident Response Plan: We maintain a security incident response protocol to quickly address any data breaches or security compromises.

5.3 User Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Log out of your account when using shared or public devices
• Enable two-factor authentication if available
• Immediately notify us if you suspect unauthorized account access
• Keep your registered email address and phone number secure

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

soda69 uses cookies and similar tracking technologies to enhance your experience and improve our services.

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and track your activity across sessions.

6.2 Types of Cookies We Use

• Essential Cookies: Required for platform functionality including login authentication, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use soda69 to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences such as language settings, display options, and game favorites.
• Analytics Cookies: Track user behavior patterns to help us understand how players interact with our platform.

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may affect platform functionality and prevent you from using certain features. Consult your browser's help documentation for instructions on managing cookie preferences.

7. Data Retention

soda69 retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Personal data is retained for the duration of your account activity and for a reasonable period after account closure (typically 5-7 years) to comply with financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for at least 5 years after account closure as required by anti-money laundering regulations.
• Transaction History: Financial transaction records are maintained for 7 years in accordance with Indonesian tax and accounting standards.
• Communication Records: Customer support interactions are retained for 2 years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, we retain only minimal information necessary to honor your opt-out preference.

After the retention period expires, personal data is securely deleted or anonymized. In cases where legal obligations require longer retention, data may be kept in an archived state with restricted access.

8. Your Privacy Rights

As a soda69 user, you have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.

8.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings or by contacting customer support.

8.3 Right to Erasure

You may request deletion of your personal data, subject to certain exceptions. We must retain information necessary for legal compliance, fraud prevention, and dispute resolution even after account closure.

8.4 Right to Restrict Processing

You can request that we limit how we use your personal data in certain circumstances, such as while we verify data accuracy or investigate a complaint.

8.5 Right to Object

You may object to processing of your personal data for marketing purposes at any time. We will cease such processing upon receiving your objection.

8.6 Right to Data Portability

You have the right to receive your personal data in a machine-readable format and transmit it to another service provider where technically feasible.

8.7 Exercising Your Rights

To exercise any of these rights, contact our data protection team at [email protected] with your request. We may require identity verification before processing requests involving personal data access or deletion. We will respond to all legitimate requests within 30 days.

9. International Data Transfers

soda69 primarily serves Indonesian users and stores data in secure data centers. However, some of our service providers may process data in jurisdictions outside Indonesia. When we transfer personal data internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by data protection authorities
• Ensuring the recipient jurisdiction provides adequate data protection
• Implementing additional security measures for cross-border transfers

By using soda69, you consent to the transfer of your personal information to countries outside Indonesia for the purposes described in this Privacy Policy.

10. Changes to This Policy

soda69 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email to your registered email address
• Display a prominent notice on the platform homepage

Your continued use of soda69 after such notification constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the soda69 platform
• WhatsApp: +62 812 3456 7890

Our data protection team will respond to all inquiries within 72 hours during business days. For urgent security concerns related to unauthorized account access or data breaches, please contact us immediately via live chat for fastest response.